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Refund Policy

Last updated: February 22, 2026

This refund policy outlines the terms and conditions for refunds for CleanMark PRO ("the Product").

1. Free Tier

CleanMark offers a free tier with 3 extracts per day. The free tier requires no payment and is not subject to this refund policy.

2. Refund Eligibility

We may offer refunds under the following conditions:

• Technical failure: The extension does not function as described and we are unable to resolve the issue.
• Double charge: You were charged more than once for the same purchase.
• License activation failure: Your license key cannot be activated and we are unable to provide a working replacement.

3. Non-Refundable Situations

Refunds are generally not available for:

• Change of mind after purchase
• The extension working as described but not meeting personal expectations
• Inability to extract content from specific websites (some sites have restrictions)
• Issues caused by other browser extensions or system configurations

4. How to Request a Refund

To request a refund:

• Email us at ppokasoft@gmail.com
• Include your payment transaction ID or license key
• Describe the issue you experienced
• We will review your request and respond within 3 business days

5. Refund Processing

Approved refunds will be:

• Processed through the original payment method via Gumroad
• Completed within 5-10 business days

Upon refund, your PRO license key will be deactivated and your account will revert to the free tier (3 extracts per day).

6. Contact

For refund requests or questions about this policy, contact us at ppokasoft@gmail.com.